Refund Policy
Effective Date: 1 January 2025
We want you to love Rozana. If something went wrong, we'll make it right. Here's our honest, no-nonsense refund policy.
Our Commitment
We believe in fair dealing. If you've had a genuinely bad experience — a payment issue, a technical failure, or an accidental charge — we will work to resolve it quickly and without hassle.
1. Subscription Refunds
Monthly Plan:
If you're unhappy within the first 3 days of a new subscription, email us and we'll issue a full refund — no questions asked. After 3 days, refunds are not available for the current billing cycle, but you can cancel to prevent future charges.
Yearly Plan:
If you're within 7 days of purchase and haven't heavily used the premium features, we'll refund your full amount. After 7 days, we'll review refund requests on a case-by-case basis.
2. Accidental or Duplicate Charges
If you were charged twice or charged by mistake, we will refund the extra amount 100%. Always. No argument.
Email us at support@rozana.app with:
- Your registered phone or email
- A screenshot of the payment
- A brief description of the issue
We'll resolve it within 3 business days.
3. Technical Issues
If a technical issue on our end prevented you from accessing a feature you paid for, you're entitled to either:
- A full or partial refund depending on the duration of the issue, or
- An extension of your subscription by the affected period
We decide this fairly based on the situation.
4. What We Don't Refund
- Change of mind after 7 days of yearly purchase
- Accounts suspended due to violation of our Terms of Use
- Purchases made through third-party platforms (Google Play or App Store) — please follow Google's or Apple's refund process for those
5. How to Request a Refund
📧 Email: support@rozana.app
📋 Subject line: "Refund Request — [Your Registered Email or Phone]"
⏱️ We respond within 24–48 business hours.
6. Refund Timeline
Once approved, refunds are processed within 5–7 business days back to your original payment method.
We're a small team building something we genuinely care about. If something went wrong, just tell us — we'll sort it out.